Hey, I'm Gabrielle Jacobs

~ Project Manager Lead or Assistant for 4 website migrations from Wordpress or Drupal to Enterprise CMS Crownpeak

~ Coordinate with the Brand, SEO, Product Managers, Developers, Graphics, Legal, and other stakeholders as needed

~ Ensure timelines are met, provide quality assurance, and documentation

~ Continue Digital Operations Specialist responsibilities

~ Lead point of contact and content maintainer for 5 companies and their 1000+ franchise owners using Drupal, Wordpress, and Enterprise CMS Crownpeak

~ Decreased ticket turnaround time by 70%

~ Decreased project budget by thousands and multiple hours by building custom pages using HTML, CSS, and Bootstrap

~ Coordinate cross-departmentally with the Development, SEO, Graphics, Marketing, and Brand teams using Agile and task management boards

~ Work as a team with other Specialists to maintain content for 12 other companies and their franchise owners using Wordpress, Strapi, and Crownpeak

~ Supervise 3-7 Content Management Specialists and provide quality assurance for their work

~ Decentralize knowledge by providing updates, lessons, documentation, and tutorials for new technologies and processes to employees and other managers

~ Build trust, bonds, and support to employees by providing monthly 1-on-1 trainings, recaps, and reviews

~ Continue Digital Content and Wordpress Lead responsibilities

~ Working on a team of early-career developers under the guidance of experienced professionals

~ Using Agile processes to build a production progressive web app (PWA) using React and Firebase over the course of 8 weeks

~ Emphasizes pair programming, peer reviewing code, and participating in weekly demos and retros.

~ Fix bugs and add website features to production 80% quicker than average by streamlining the ticketing process

~ Improve the design and function of custom pages by adding CSS/ JS customizations

~ Achieve a 1-on-1 line of communication for all 6 Wordpress clients to provide assistance, updates, and maintenance 50% faster

~ Create custom templates from stage to production 60% quicker by both streamlining the ticketing process and providing unique customization knowledge

~ Continue Content Management Specialist duties

~ 1 of 4 employees responsible for updating 15+ websites with releases, social media, images, videos, and graphics

~ Provide internal and external support with an average 30 min turn around for multiple major car, health, and news corporations, an airline, and others

~ Inform thousands of people on important corporate news within 30 mins through custom email blasts for 10+ countries/divisions

~ Built and maintained 3 Wordpress sites for lawyers and doctors

~ Responsible for recording professional quality commercials and stock footage for 5 local companies

~ Improved video editing techniques using Adobe Premiere and After Effects

~ Responsible for handling over $500 a day

~ Successfully sold 3x more credit cards than the average salesperson

~ Managed floor inventory and sanitary guidelines

~ Ensure all safety measures stayed in place to prevent injury